Frequently Asked Questions

Incense beads are handcrafted aromatic beads made from natural ingredients like agarwood, sandalwood, rose, and traditional herbs. They release a subtle, continuous fragrance when warmed by your body heat. Unlike traditional burning incense, incense bead jewellery allows you to carry the calming aromatics with you throughout the day, creating a personal aromatic sanctuary wherever you go.

The fragrance from our incense beads typically lasts 10+ years with regular wear, depending on usage and environmental conditions. The scent will naturally mellow over time, developing a unique character. To refresh the fragrance, gently warm the beads in your hands or store them with the included scent sachet. Proper care and storage will help maintain the aroma for longer.

Absolutely! Our incense beads are made from 100% natural ingredients with no synthetic chemicals, dyes, or additives. However, if you have known allergies to specific botanicals (such as sandalwood, rose, or other traditional herbs), please review the ingredient list for each product carefully. The beads don't directly contact skin for extended periods, which minimises the risk of irritation.

To maintain your incense beads and keep them in pristine condition:
• Store in a cool, dry place away from direct sunlight
• Avoid contact with water, lotions, perfumes, and harsh chemicals
• Handle with clean, dry hands to prevent oil transfer
• Remove before showering, swimming, exercising, or sleeping
• Store in the provided pouch when not wearing to preserve the fragrance
• Keep away from extreme temperatures and humidity

Yes! Most of our products come with a complimentary string kit that allows you to adjust the size to fit your wrist or neck perfectly. We provide simple instructions to help you customise the fit. If you need assistance with sizing or have specific requirements, please contact our customer service team—we're happy to guide you through the process.

Different bead counts carry various meanings in Buddhist and meditation traditions:
• **108 beads**: Traditional mala count, representing spiritual completion and enlightenment (108 is considered a sacred number in many Eastern traditions)
• **46 beads**: Half mala, perfect for shorter meditation sessions and daily wear
• **27 beads**: Quarter mala, ideal for focused intention-setting and brief practices
• **13 beads**: Compact design for quick meditations and stylish everyday wear

Choose the count that resonates with your practice, lifestyle, and personal preferences.

Absolutely. We're deeply committed to ethical and sustainable practices. Our agarwood and sandalwood come from responsibly managed forests or certified sustainable plantations—we never source from endangered or illegally harvested sources. We work directly with skilled artisans who use traditional, eco-friendly methods and receive fair compensation for their craftsmanship. Sustainability and social responsibility are at the heart of everything we do.

During meditation, hold the beads in your hand or wear them on your wrist. The subtle fragrance helps anchor your attention and creates a calming atmosphere conducive to deep practice. You can count breaths, mantras, or affirmations using individual beads, moving from one to the next with each repetition. The aromatherapeutic properties of the natural ingredients support relaxation, mental clarity, and spiritual connection. Many practitioners find the physical sensation of moving through the beads enhances their mindfulness practice.

We offer Australia-wide shipping with the following options:
  Standard Delivery: 5-10 business days within Australia
  Express Shipping: 2-5 business days (available at checkout)
  International Orders: 10-21 business days depending on destination

All orders are carefully packaged to ensure your incense beads arrive in perfect condition. Free standard shipping is available for Australian orders over $100. You'll receive tracking information once your order is dispatched, and you can monitor your delivery progress online.

Yes, we want you to be completely satisfied with your purchase. We accept returns within 30 days of delivery for unused products in original packaging, in accordance with Australian Consumer Law. Custom or personalised items are non-returnable unless faulty. Please contact our customer service team to initiate a return or exchange—we'll provide you with a return authorisation and instructions. Refunds are processed within 7-10 business days of receiving the returned item. Australian customers are covered by our satisfaction guarantee.

Absolutely! Our incense bead jewellery is designed specifically for daily wear. The natural fragrance provides continuous aromatherapeutic benefits throughout your day, whether you're at work, practising yoga, or simply going about your routine. However, we recommend removing them during activities involving water (swimming, showering), intense exercise, or when applying lotions, perfumes, or cosmetics to preserve the beads' quality and fragrance longevity.

Our incense beads stand apart because they're:
• 100% handcrafted using traditional stone-grinding methods (no machinery)
• Made with authentic natural ingredients sourced from Asia (absolutely no synthetics)
• Aged naturally for weeks or months to develop optimal fragrance complexity
• Created by skilled artisans honouring centuries-old techniques passed down through generations
• Infused with cultural significance, spiritual intention, and mindful craftsmanship
• Free from artificial dyes, chemical binders, synthetic fragrances, or enhancers
• UNESCO-recognised intangible cultural heritage practices

Each piece is a unique work of art with soul and intention—not a mass-produced accessory. You're wearing tradition, mindfulness, and authentic craftsmanship.

Yes! All our incense beads are made from plant-based ingredients including agarwood, sandalwood, rose, and traditional herbs. We use natural plant-based binders and never test on animals. Our products are 100% vegan and cruelty-free. Some decorative accessories may include crystals, stones, or metals, which are also ethically sourced and cruelty-free.

While we're primarily an online business, we're based in Sydney and occasionally host pop-up events and meditation workshops where you can experience our products in person. Sign up for our newsletter or follow us on social media to stay updated about upcoming events, market stalls, and opportunities to meet our team. We're also happy to arrange private viewings by appointment for serious buyers—please contact us to arrange.

Yes! Gift vouchers are available in various denominations and make the perfect present for loved ones interested in meditation, mindfulness, or natural aromatherapy. Gift vouchers can be purchased through our website and are delivered via email. They're valid for 12 months from the date of purchase and can be used on any products in our collection.

We accept all major payment methods including:
• Visa, Mastercard, and American Express
• PayPal
• Apple Pay and Google Pay
• Afterpay (buy now, pay later in four instalments)
• Bank transfer (please contact us for details)

All transactions are processed securely through encrypted payment gateways, and your financial information is never stored on our servers.

Yes! We work with yoga studios, meditation centres, wellness retailers, and gift shops throughout Australia. If you're interested in stocking our products or placing a bulk order for events or corporate gifts, please contact our wholesale team via email. We offer competitive pricing and can discuss customisation options for larger orders.