Privacy Policy

About This Privacy Policy

Welcome to Aroma Incense (www.aromaincense.com) (the ‘Website’). Aroma Incense, a business based in New South Wales, Australia (‘we’, ‘us’, ‘our’, or ‘Aroma Incense’), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and otherwise handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Please read this Privacy Policy carefully. By accessing and using our Website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use the Website.

This Privacy Policy was last updated in November 2025. We may update this policy from time to time. Changes will be effective upon publication on the Website.

1. What Personal Information Do We Collect?

We collect personal information that you voluntarily provide to us, as well as information collected automatically when you use the Website. The types of personal information we collect include:

1.1 Information You Provide:

  • Account Information: Name, email address, password, phone number, date of birth (if provided)
  • Delivery Information: Postal address, suburb, state, postcode
  • Payment Information: Credit card or debit card details (processed by secure third-party payment providers—we do not store full card details)
  • Communication Information: Enquiries, feedback, complaints and any correspondence with us
  • Marketing Information: Preferences for newsletters, promotions and marketing communications

1.2 Information Collected Automatically:

  • Device Information: IP address, browser type, operating system, device type
  • Usage Information: Pages visited, time spent on pages, links clicked, search queries
  • Cookies: Information stored through cookies and similar tracking technologies (see section 6)
  • Analytics: Website usage patterns, traffic sources, user behaviour

1.3 Sensitive Information:

We do not intentionally collect sensitive personal information (including health information, racial or ethnic origin, political beliefs, religious beliefs, sexual orientation, or criminal history) unless you voluntarily provide it and we have your consent. If you do provide sensitive information, we will only use it with your explicit consent and as permitted by law.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

2.1 Purchase and Delivery:

  • Processing your orders and payments
  • Arranging delivery of Products
  • Managing returns, refunds and warranty claims
  • Communicating about your order status

2.2 Account Management:

  • Creating and managing your account
  • Verifying your identity
  • Maintaining account security
  • Authenticating passwords and access

2.3 Communication:

  • Responding to your enquiries and requests
  • Sending transactional emails (order confirmations, receipts, delivery updates)
  • Addressing complaints or concerns
  • Providing customer support

2.4 Marketing and Promotions:

  • Sending promotional emails about new products, offers and promotions (only if you have opted in)
  • Personalising your experience based on your preferences
  • Conducting surveys and requesting feedback

2.5 Website Improvement and Analytics:

  • Analysing Website usage patterns and user behaviour
  • Improving Website functionality and user experience
  • Troubleshooting technical issues
  • Developing new features and services

2.6 Legal Compliance and Protection:

  • Complying with legal obligations and court orders
  • Protecting against fraud and security threats
  • Enforcing our Terms & Conditions
  • Protecting the rights, privacy and safety of our business and users

3. When We Disclose Your Personal Information

We do not sell, trade or rent your personal information to third parties. However, we may disclose your information in the following circumstances:

3.1 Service Providers:

We share information with trusted third-party service providers who assist us in operating the Website and conducting our business, including:

  • Payment Processors: Credit card and payment processing companies (Stripe, PayPal)
  • Delivery Partners: Courier and logistics companies for order delivery
  • Email Service Providers: For sending transactional and marketing emails
  • Hosting Providers: Web hosting and cloud service providers
  • Analytics Providers: Tools for website analytics and performance tracking

We require these service providers to handle your personal information confidentially and to use it only for the purposes we have specified.

3.2 Legal Obligations:

We may disclose personal information when required by law, including:

  • Court orders or legal proceedings
  • Government agency requests
  • Compliance with Australian Consumer Law requirements
  • Tax and accounting obligations

3.3 Business Transfers:

If Aroma Incense is involved in a merger, acquisition, bankruptcy or sale of assets, your personal information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

3.4 Third Parties with Your Consent:

We may disclose your information to third parties with your express consent for purposes you have authorised.

3.5 Aggregated and De-identified Information:

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for marketing, analytics and research purposes.

4. How We Protect Your Personal Information

4.1 Security Measures:

We implement appropriate technical, physical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure or destruction, including:

  • Secure SSL/TLS encryption for data transmission
  • Secure password authentication
  • Regular security updates and patches
  • Restricted access to personal information on a need-to-know basis
  • Employee training on privacy and security practices

4.2 Limitations:

While we take reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use the Website at your own risk.

4.3 Your Responsibility:

You are responsible for maintaining the confidentiality of your account password. Do not share your password with others. If you believe your account has been compromised, notify us immediately at [email protected].

5. How Long We Keep Your Personal Information

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Retention periods include:

  • Transaction Records: 7 years (for tax and accounting purposes)
  • Account Information: Until account closure, then deleted within 12 months (unless required for legal/tax purposes)
  • Marketing Lists: Until you unsubscribe or request deletion
  • Website Analytics: 12-24 months
  • Customer Service Records: 2 years after last contact

After the retention period, we will securely delete or de-identify your information unless we are required by law to retain it longer.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They allow websites to remember information about your visit.

6.2 Types of Cookies We Use:

  • Essential Cookies: Required for the Website to function (e.g., shopping cart, login information)
  • Performance Cookies: Collect information about how you use the Website to improve functionality
  • Analytics Cookies: Track Website usage patterns and user behaviour
  • Marketing Cookies: Used for targeted advertising and remarketing (if you have opted in)

6.3 Third-Party Tracking:

We may use third-party analytics services (such as Google Analytics) that place their own cookies on your device to track Website usage. These providers have their own privacy policies and are not subject to our control.

6.4 Managing Cookies:

You can control cookie settings in your browser. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. Please note that disabling cookies may affect Website functionality.

6.5 Do Not Track:

Some browsers include a “Do Not Track” feature. Our Website does not currently respond to Do Not Track signals, but you can use browser settings to control cookies and tracking.

7. Your Privacy Rights and Choices

7.1 Access Your Information:

You have the right to request access to the personal information we hold about you. To request access, contact us at [email protected] with details of the information you seek.

7.2 Correct Your Information:

You have the right to request correction of inaccurate or incomplete personal information. You may update your account information directly through the Website, or contact us for assistance.

7.3 Delete Your Information:

Subject to legal requirements, you have the right to request deletion of your personal information. We will delete information within 30 days unless we are required by law to retain it.

7.4 Opt Out of Marketing:

You can opt out of receiving promotional emails at any time by:

  • Clicking the “Unsubscribe” link in any marketing email
  • Updating your preferences in your account settings
  • Email us at [email protected] with your request

We will honour your unsubscribe request within 10 business days. Please note that opting out of marketing emails does not affect transactional emails (order confirmations, delivery updates).

7.5 Request Restriction:

You may request that we restrict how we use your personal information in certain circumstances. We will assess your request and respond within 30 days.

7.6 Data Portability:

You have the right to request your personal information in a portable format. We will provide your information in a commonly used format (such as CSV) within 30 days of your request.

8. Third-Party Links and External Websites

8.1 External Links:

The Website may contain links to third-party websites (such as social media platforms, payment providers, and external resources). This Privacy Policy applies only to the Aroma Incense Website. We are not responsible for the privacy practices of external websites.

8.2 Your Responsibility:

We recommend reviewing the privacy policies of any third-party websites before providing your personal information. Your use of external websites is at your own risk.

9. Children’s Privacy

9.1 Age Restriction:

The Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

9.2 Parental Consent:

If we become aware that a child under 18 has provided personal information, we will delete that information as soon as possible.

9.3 Parent/Guardian Concerns:

If you believe we have collected information from a child under 18, please contact us immediately at [email protected].

10. International Data Transfers

10.1 Australian Storage:

We primarily store personal information in Australia and do not routinely transfer data internationally.

10.2 Service Providers:

Some of our service providers (such as cloud hosting and payment processors) may store or process your information outside Australia. These providers are bound by confidentiality obligations and are required to comply with Australian privacy laws where applicable.

10.3 Your Consent:

By using the Website, you consent to any transfer of your information outside Australia for the purposes described in this Privacy Policy.

11. Complaints and Dispute Resolution

11.1 Making a Complaint:

If you believe we have breached your privacy, you may lodge a complaint with us by contacting:

Aroma Incense
Email: [email protected]
Website: www.aromaincense.com
Location: New South Wales, Australia

11.2 Our Response:

We will investigate your complaint and respond within 30 days. If we are unable to fully resolve the matter, we will explain the reasons.

11.3 External Complaints:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: [email protected]

12. Privacy Act 1988 (Cth) and Australian Privacy Principles

12.1 Compliance:

We comply with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs), which regulate the handling of personal information by Australian organisations.

12.2 Australian Privacy Principles:

The APPs include principles governing:

  • Open and transparent management of personal information
  • Collection of solicited personal information
  • Collection of unsolicited personal information
  • Notification about personal information handling
  • Management of personal information
  • Data quality and data security
  • Access and correction of personal information
  • Unique identifiers
  • Anonymity and pseudonymity
  • Disclosure of personal information
  • Use or disclosure of personal information
  • Overseas disclosure of personal information
  • Sensitive information

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will notify you of material changes by updating the “Last Updated” date at the top of this policy and, where appropriate, by sending you an email notification.

Your continued use of the Website following any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, please contact us:

Aroma Incense
Trading Name: Aroma Incense
Email: [email protected]
Website: www.aromaincense.com
Location: New South Wales, Australia

We will respond to your enquiry within 10 business days.

Last Updated: November 2025